The New Forest Heritage Centre is located in the Main Carpark in Lyndhurst. Our Welcome Desk is through the main, step-free entrance, and staff will be here to welcome you.

There is a large public carpark to the front of the building (this is a council run car park with charges).

We have a step free entrance.

The museum is wheelchair-accessible with a lift located in the gift shop near the cafe (please ask if you need any assistance).

An adult-sized wheelchair is available for free loan during your visit. Please ask reception staff, or let us know in advance that you would like to use it and we can have it ready for you.

We have comfortable chairs in the downstairs and upstairs gallery. Our seating upstairs is a quiet and calm area that can also be used for breastfeeding.

We have two accessible toilets – one downstairs and one upstairs.

We have baby changing facilities in our accessible toilet upstairs.

Large-print guides for our permanent museum displays are available in the museum.

We have Sensory Explorer bags available to borrow during your visit. They are kept beside the lift near the café. If you would like to use one of them, please sign it out using the sign-out sheet. Please return the bag to the hook when you have finished using it. We hope it will make your visit enjoyable.

Our Visual Story guides you through a visit to the New Forest Heritage Centre. Please click the button to download the guide.